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Here’s howwe work.

Audit. Build. Operate. Expand. One partner. Outcomes, not activity.

BRVO is not a chatbot vendor and not a one-off dev shop. We deploy AI systems inside your business, then run them every month so they keep getting better. Four stages. One team. Measured by the work they replace.

The work

Four stages, end to end.

We audit the work. You see where it leaks.

Three to five days shadowing your operation. Sales calls, inbound email, admin queues, handover points. We map where time goes, where revenue leaks, and where a machine can do the work without losing the relationship.

You walk out with a ranked list of automation opportunities, a projected 12-month ROI for each, and a fixed-price quote for the one that pays back fastest.

  • Workflow audit document
  • Prioritised automation roadmap
  • Projected ROI per agent
  • Fixed-price sprint quote

Fee waived when you commit to a sprint inside 30 days.

Two weeks. One agent. In production.

Fixed scope, fixed price, fixed timeline. Week one: configure the agent against your data, wire it to your tools, test it against real scenarios. Week two: refine, deploy, hand over.

What ships is not a demo. It is a working agent inside your business — answering, qualifying, booking, or triaging from day one.

  • Custom-scoped agent deployed live
  • Trained on your business data
  • Connected to calendar, CRM, inbox, storage
  • 60-day impact report

This is where the value compounds.

Agents left alone drift. Prompts go stale, knowledge goes out of date, integrations break when your tools update. Without an operator, the thing you spent six grand on is worth less every month.

We run your agent the way an in-house operations manager would. Weekly monitoring. Conversation failure analysis. Prompt tuning. Knowledge refresh. Integration repair. Monthly ROI report in plain English.

  • Weekly performance monitoring
  • Failure analysis + prompt tuning
  • Knowledge base + integration maintenance
  • Monthly ROI report

6-month minimum. The agent you pay less attention to is worth less every month.

Audit the next workflow. Ship the next agent.

Every quarter, we review the workflows we haven’t touched yet. Which one is now the biggest time sink? Which one has the clearest ROI? What are your team asking for?

Mature clients run three to five managed agents inside twelve months. Not because we sold them the next thing — because the first one paid for itself and the next one was obvious.

  • Quarterly workflow review
  • Next-agent prioritisation
  • Updated roadmap + ROI projections
  • Scope for the next sprint
The systems

Nine agents. Pick your leak.

Pillar

Revenue

01

Lead Capture & Booking

Qualify, capture, and book 24/7. Stops every missed enquiry after 6pm becoming a competitor’s win.

Revenue
02

Proposal & Quote Engine

Branded proposals in minutes. Trained on your winning deals, your voice, your pricing rules.

Revenue
03

Appointment Recall

Re-book, remind, and chase. The follow-up work that fills your calendar without a human touching it.

Revenue
Pillar

Operations

04

Client Onboarding

Intake forms, document collection, welcome sequences. New clients live in hours, not days.

Operations
05

Support Triage

First-line response and routing. Clears 60–80% of recurring tickets before a human sees them.

Operations
06

Invoice Chasing

Overdue reminders, payment links, escalation. Gets paid without the awkward follow-up.

Operations
Pillar

Knowledge

07

Document Processing

Extract, classify, summarise. Turns a folder of PDFs into structured data in minutes.

Knowledge
08

Internal Knowledge Base

RAG over your own docs. Your team asks, it answers — with citations, never invention.

Knowledge
09

Custom Workflow Agent

Any repeatable business process — scoped from your audit, built around your way of working.

Knowledge
Worked example

12 months with a dental clinic.

Eight-person dental clinic in south London. Two partners. Six-figure missed-recall revenue. The practice manager was spending ten hours a week chasing re-bookings and another four writing the same response to insurance queries.

The audit flagged recall as the fastest payback. Sprint started February 3rd. Agent went live February 17th — wired to Dentally, their calendar, and the main inbox. Trained on the clinic’s own recall scripts and tone.

Month one: the agent caught 74% of due recalls and re-booked 41% of them without human input. Month three: we added an insurance-query triage on top, same retainer. Month six: they expanded into new-patient intake as a second sprint.

Twelve months in, the clinic runs three BRVO agents. Recall revenue is up £62k year on year. The practice manager got her Fridays back. Total investment inside year one: £9,400 build + £10,800 ops + one expansion sprint. Net positive inside ninety days.

Composite of how BRVO engagements typically unfold. Named clients on request.

Sharp questions.

Book the audit. See the map.

Book a discovery call