Last updated: 14 April 2026
1. Acceptance
These terms govern your engagement with BRVO ("we", "us"), a digital studio registered in England. By signing a sprint proposal, retainer agreement, or paying an invoice, you ("the client") accept these terms in full. If you disagree with any part, do not proceed with the engagement.
2. Services
BRVO provides managed AI operations, brand and website development, and strategic advisory services. Deliverables are defined in the sprint proposal or retainer scope agreed in writing before work begins. Anything outside that scope is not included and will require a separate engagement.
We operate on three tiers: two-week sprints (fixed scope, fixed price), monthly retainers for ongoing AI operations, and quarterly strategy engagements. Each tier has its own deliverable schedule and pricing, documented at the point of sale.
3. Payment terms
- Sprints — 50% deposit on acceptance, 50% on delivery. Sprints do not start until the deposit clears.
- Retainers — Billed monthly in advance. Net 7 days. Services pause if payment is more than 14 days late.
- Strategy engagements — Billed in full on acceptance.
- All prices exclude VAT where applicable. Late payments accrue interest at 4% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Intellectual property
On full payment, the client owns all final deliverables — source code, brand assets, written content, and design files — produced specifically for them during the engagement. Ownership transfers on receipt of the final payment, not before.
BRVO retains ownership of its pre-existing tooling, internal frameworks, prompt libraries, evaluation harnesses, and agent scaffolding used to produce the work. A perpetual, non-exclusive licence to use this tooling as embedded in the deliverables is granted to the client on full payment.
BRVO may reference the engagement in its portfolio (client name, project category, and public outcomes) unless the client requests otherwise in writing before the engagement begins.
5. Client responsibilities
The client is responsible for providing timely feedback, access credentials, brand assets, and any third-party approvals required to deliver the work. Delays caused by the client do not extend the sprint timeline or reduce the fee.
6. Warranties and limitations
BRVO warrants that services will be performed with reasonable skill and care. We do not warrant that deliverables will be error-free, uninterrupted, or fit for any purpose beyond what is specified in the scope.
AI-generated outputs are probabilistic. BRVO makes no guarantee of accuracy, completeness, or compliance for any individual AI output. The client is responsible for final review before publication or operational use.
To the maximum extent permitted by law, BRVO's total liability under any engagement is limited to the fees paid by the client in the three (3) months preceding the claim. BRVO is not liable for indirect, consequential, or loss-of-profit damages.
7. Confidentiality
Both parties agree to keep confidential information shared during the engagement private and not to disclose it to third parties without consent, except where required by law.
8. Termination
Either party may terminate a retainer with 30 days' written notice. Sprints are fixed-scope and non-refundable once started; if terminated early by the client, the 50% deposit is forfeit and any work in progress is handed over as-is.
BRVO may terminate immediately if the client breaches these terms, fails to pay, or requests work that is illegal or violates third-party rights.
9. Governing law
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
For any questions about these terms, email hello@brvo.co.uk.