Monitors Google reviews and drafts on-brand replies within minutes. Adapts tone per rating — empathetic for 1-star, grateful for 5-star.
An n8n workflow monitors Google Business API for new reviews every 15 minutes. When a review lands, it's sent to Claude with the business's brand voice guidelines and 10 example responses (written by the owner). Claude drafts a reply matching the tone and style. The draft goes to the owner's email for one-click approval or edit. Approved replies are posted back via the API.
Live for Ember Kitchen since sprint delivery. Average response time dropped from 3 days to under 2 hours. The owner approves 82% of drafts without edits. The remaining 18% need minor tweaks — usually adding a specific detail the AI couldn't know (like a staff member's name). 5-star review responses have a 94% approval rate. 1-star responses are 71% — these need more human nuance.
Shipped as part of the Ember Kitchen sprint. Now offered as a standard integration in all BRVO packages. The review responder is one of the highest-ROI integrations — it takes 5 minutes to set up and saves hours per week.
A restaurant with 4 locations getting 30+ reviews per week across Google and TripAdvisor. Each location gets responses in its own voice. The head chef doesn't need to write replies anymore.
A boutique hotel where every review matters. The responder references specific aspects of the guest's stay (room type, season) and maintains the warm, personal tone the owner is known for.
A dentist getting 5-10 reviews per month. The responder handles thank-yous and addresses concerns with the right level of professionalism and empathy. HIPAA-conscious — never references specific treatments.