The Brief
Ember Kitchen was losing enquiries to voicemail and spending two hours daily answering the same dietary questions on the phone. They needed an AI system that could handle qualification, booking, and review management without adding staff.
The Approach
Week 1
Sprint: Nerve deployed as a menu RAG chatbot trained on the full Ember Kitchen menu, allergen data, and booking flow — connected to their OpenTable account. A secondary review-responder agent monitors Google reviews and drafts on-brand replies for staff approval. Operate: monthly tuning of menu data, conversation review, and integration maintenance.
Services Delivered
Results & Impact
40% reduction in phone inquiries within the first month (120/week → 72/week). Nerve handles 200+ menu questions per week without staff intervention. Google review response time dropped from 3 days (72 hrs) to under 2 hours.
AI Integration
Nerve — RAG Menu Chatbot + Review Responder
Nerve deployed with retrieval-augmented chat trained on the full Ember Kitchen menu, including allergen data, wine pairings, and seasonal specials. Answers dietary questions instantly, suggests dishes, captures booking intent, and hands off to OpenTable. The review responder monitors Google reviews and drafts on-brand replies for staff approval.
“We used to spend two hours a day on the phone answering the same questions. Now the chatbot handles it and our staff can focus on the floor.”